Using the hybrid Onsite/Off-shore delivery model, we provide round-the-clock support during the business week. Our delivery model not only ensures that our implementations are well supported but also makes sure enhancements and changes are done on-time, keeping our clients’ instances up-to- date.

Standav offers the following Tiers and support models for all cloud implementations including Salesforce and Apttus.

Models:

  • On-Going
  • On-Demand
  • Pre-packaged Hours (100)
  • Pre-packaged Hours (200)

 support

Hourly Rates

  On-Going On-Demand Pre-packaged Hours (100) Pre-packaged Hours (200)
Standard Tier $ $ $ $
Premium Tier $ $ $ $

$ - Any support plan would be a combination of a Tier and a Model. Rate/Hour is a function of these two.

Other Support FAQs:

  • During the support hours, customers can reach the support team by phone, email or by opening a case in the support portal.
  • The login credentials for the support portal would be provided once a support agreement is signed.
  • Once a ticket is received, a response from Standav Customer Support team can be expected within the timeframe identified for that Support Tier and based on the severity of the issue.
  • At that point, the ticket would already have been reviewed, a resource would have been assigned and working on the resolution.
  • Support during weekends and holidays can be provided based on clients’ needs