Support & Maintenance

Using the hybrid Onsite/Offshore delivery model, we provide round-the-clock support during the business week.Our delivery model not only ensures that our implementations are well supported but also makes sure enhancements and changes are done on time, keeping our clients’ instances up-to- date.

Standav offers the following Tiers and support models for all cloud implementations including Salesforce and Apttus.

Models:

  • On-Going
  • On-Demand
  • Pre-packaged Hours (100)
  • Pre-packaged Hours (200)

 support

Hourly Rates

  On-Going On-Demand Pre-packaged Hours (100) Pre-packaged Hours (200)
Standard Tier $ $ $ $
Premium Tier $ $ $ $

$ - Any support plan would be a combination of a Tier and a Model. Rate/Hour is a function of these two.

Other Support FAQs:

  • During the support hours, customers can reach the support team by phone, email or by opening a case in the support portal.
  • The login credentials for the support portal would be provided once a support agreement is signed.
  • Once a ticket is received, a response from Standav Customer Support team can be expected within the timeframe identified for that Support Tier and based on the severity of the issue.
  • At that point, the ticket would already have been reviewed, a resource would have been assigned and working on the resolution.
  • Support during weekends and holidays can be provided based on clients’ needs